SAP Support Now: Efficient Support for SAP Customers
SAP Support Now is a mobile app designed to provide end-to-end support for SAP customers. This app takes advantage of the convenience and flexibility of smartphones, allowing customers to easily interact with SAP support.
With SAP Support Now, users can log in with up to 6 accounts, enabling them to process incidents on their mobile devices anytime, anywhere. Switching between accounts is seamless with just one click. Additionally, the app sends notifications when SAP support engineers provide updates, ensuring that customers stay informed.
The app offers seamless integration with SAP ONE Support Launchpad, allowing incidents to be processed on either the mobile app or the web. Users can view their own open or confirmed incidents, and provide quick replies or additional attachments for existing incidents. SAP Hotline can be accessed directly from within the app, and users can view the incident solutions provided by SAP support engineers. Incidents can be closed when it's on the customer's action or when a solution has been proposed by SAP.
Other features of SAP Support Now include the ability to search for incidents by number or title, receive mobile notifications for new updates on incidents, and share incidents with authorized colleagues. This app offers a convenient and efficient way for SAP customers to receive support and manage their incidents on the go.
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